Transform Your Call Center with Intelligent Automation

Contact Synchronization

The Contact Synchronization feature creates a seamless bridge between your Odoo contacts and Aircall phone system. Every time you make or receive a call, the system intelligently matches phone numbers to find the correct customer record, ensuring you always have context.

Our intelligent matching algorithm handles various phone formats from international numbers to local formats, ensuring no customer is missed. When an incoming call comes from an unknown number, you can optionally have the system automatically create a new contact in Odoo, so you never lose a potential lead.

Automated Call Logging

Every call that flows through your Aircall system is automatically captured and logged in your Odoo CRM with comprehensive details. This creates a complete communication history that your team can reference anytime.

The system captures multiple data points: call direction (inbound/outbound), duration broken down into wait time and talk time, which Aircall user handled the call, which phone number was used, and links to call recordings. All timestamps are displayed in your configured timezone for accuracy.

Missed calls are flagged separately, so your team can follow up immediately on potentially lost opportunities. Call recordings are stored and accessible directly from the call log, making quality assurance and training straightforward.

AI-Powered Call Intelligence

Transform your voice conversations into structured data with our AI capabilities. After each call, the system generates transcription, summary, key topics, and sentiment analysis - all automatically.

The transcription feature converts spoken words into searchable text, with clear identification of who said what. Each utterance is timestamped, so you can quickly jump to specific moments in the recording. The speaker identification distinguishes between your agents and customers automatically.

Sentiment analysis detects the emotional tone of the conversation - positive, negative, or neutral - and displays it with visual emoji indicators. This helps you quickly identify at-risk customers or successful interactions. Key topics are extracted and displayed as visual badges, making it easy to categorize and search calls.

CRM & Helpdesk Integration

Bridge the gap between your communication system and business processes. Calls are automatically connected to relevant CRM opportunities, leads, and Helpdesk tickets based on phone number matching.

The insight card feature shows the agent the customer's name, company, recent interactions, open opportunities, and pending tickets - all without leaving their phone interface. When a call ends, it's automatically logged in the relevant opportunity or ticket with full details.

Tag synchronization ensures consistency across your business processes. When tags are added during a call in Aircall, they automatically sync to the corresponding Odoo record - whether that's a partner category, CRM lead tag, or Helpdesk ticket tag. This keeps your data organized without manual entry.

SMS & Messaging

Text messaging has become a critical communication channel. Our integration brings two-way SMS capability directly into your Odoo workflow, keeping all customer communications in one place.

When customers send SMS messages, they're automatically matched to existing contacts based on phone number. The messages appear in the customer's chatter along with voice call history, creating a complete communication timeline. Sent and received messages are clearly distinguished with visual indicators.

The integration works bidirectionally - your team can send SMS directly from Odoo, and replies come back into the system. All messages are timestamped and formatted nicely in the chatter, making it easy to review conversation history.

Configuration & Management

Flexibility is key for different business needs. Our comprehensive configuration options let you customize how the integration works - from API security to feature toggles to number routing.

API credential management is secure and straightforward - store your Aircall API ID and token once, and the system handles authentication for all operations. Webhook security uses token validation to ensure only legitimate calls from Aircall are processed.

Number configuration lets you map specific Aircall phone numbers to different business processes. One number might trigger CRM logging while another creates Helpdesk tickets - all configurable from a single interface. Feature toggles let you enable or disable specific capabilities like transcription, SMS, or AI summaries as needed.